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Welcome

Shipping and Delivery Information

Please make sure that there is someone to receive the delivery.  The courier will not provide a re-delivery option due to the bulky nature of the product. In the event that a delivery can't be made, the courier will leave a contact card for you to organize a pickup from their local depot.

Alternatively, you can opt for an 'Authority To Leave' when ordering so that the courier is allowed to leave the delivery at your address in case no one is available to receive it. Do note that Kingspan Insulation and the courier will not be held responsible if anything happens to your package after delivery.

Do you deliver during weekends?

We only deliver Monday-Friday, during normal business hours.

What are your delivery costs?

We charge $10 flat fee per roll of insulation to be delivered. For the best value, you can opt for our Insulation package deal with free delivery. Accessories can be delivered for free if ordered with insulation rolls.

What if I'm only after accessories?

Accessory delivery is free if purchased with insulation rolls. If you are purchasing accessories only you will incur a flat $5 fee per order.

What are my delivery options?

Due to the bulky size of the product, standard courier delivery is used by default for all orders made through Kingspan ShedStore. Express delivery is not recommended as it will cost significantly more.

Shipping Destinations

We deliver products Australia Wide with the exception of Northern Territory, Tasmania, and area beyond our reach (>1000km from CBD) such as Broome and Karatha.

Important note – to have someone around to receive the delivery

We highly recommend that someone is around on the day the delivery is to be made to avoid a missed delivery.

Missed Deliveries

In the event that you missed the delivery, the courier will leave a “Missed Delivery” card with a contact number for you to arrange for pickup at their nearest depot. It is important that you are present to receive the delivery to avoid this. You could also opt to authorize an 'Authority To Leave', and the courier will leave the product at your delivery address. Do note that Kingspan Insulation and the courier will not be responsible if the package goes missing.

How we deliver

Your order will be picked-up and delivered from the nearest warehouse location of your delivery address. This will ensure optimal delivery time frames.

Can I pick-up my order from you?

Unfortunately pick-up is not available at the moment. However, we will be exploring this option in the future.

How long will it take to send my order?

We aim to process your order within 24 hours. Please allow up to 3 days for metro delivery to arrive, and up to 5 days for non-metro locations. Once your order has been picked up by our courier, you will be given a tracking number to track the status of your delivery.

Can you deliver to PO boxes?

Unfortunately, we can’t deliver to PO Boxes due to the bulky nature of the product.

Delivery Conditions

The delivery destination is final once the order leaves the warehouse. If you need to update us regarding a change of delivery address, please contact us as soon as possible at 1300 247 235.