If my order is damaged upon delivery, what should I do?

In the unlikely event that the Goods are faulty or damaged during delivery, we shall be entitled (at our discretion) to:

• replace the Goods (or the part in question);

• provide you with a full refund (or a proportionate part of the price) including delivery charges.

Other than that set out above, we shall have no further liability in relation to faulty or damaged Goods.

You must notify us of any faulty or damaged Goods within 7 (seven) days of the Goods being delivered to you by sending an email to support@kingspanshedstore.com.au, writing to us at Kingspan Shed Store, or calling us on 1300 247 235. To speed up the process, it is highly recommended that you email us with a picture showing the damage or defect.

In your written notification, please include your name, order number, delivery address and a contact telephone number. If you call us, please have this information on hand.

You will also need to let us know how you would like to return the Goods you believe to be faulty or damaged, to us. If you send us email notification, we will give you a call on the contact telephone number given to confirm whether you would like us to collect the Goods or you prefer to return to the Goods to us. Alternatively, if you call us, we will confirm this during our call. We require the return of the Goods you believe to be faulty or damaged within 30 (thirty) days of the date your notification to us.

If you fail to notify us in the manner set out above, you shall not be entitled to reject the Goods and we shall have no liability for such defect or damage, and you shall be bound to pay the price as if the Goods had been delivered in accordance with the contract between us and our terms and conditions.

We reserve the right to inspect all returned Goods prior to agreeing to replace the Goods or provide you with a full (or part) refund (whichever is applicable).

After we have inspected the returned Goods, if we agree that the Goods are faulty or damaged (as the case may be) we will either provide you with a refund or replace the Goods (at our discretion). In such circumstances, we will not charge you for the costs of collection of the Goods. If we agree to provide you with a refund, all refunds will be made within 30 (thirty) days of the date your notification to us and to the account you used to order the Goods. We cannot refund money to a different account than that from which we were originally paid.

Please note that the Goods should be returned as sent. Refunds will not be considered for those Goods returned in part.

If you have any further questions on our refunds and returns policy, please send us an email to support@kingspanshedstore.com.au or call us on 1300 247 235.

Once we receive the details, we will then proceed with organising the products to be returned to us. You will have the option to receive a full refund, or get the product replaced and delivered at no cost.

Change of heart

If you have a change of heart and no longer want the product after it has been delivered, you will need to send it back to us at your cost and we will refund the difference after charging a 20% restocking fee.

In order for us to accept a change of heart request, you must notify us within 7 days of the product being delivered to your door.

We highly recommend that you notify us as soon as possible if you would like to cancel your order before it is shipped to avoid the recharging fee. If you have any further questions on our refunds and returns policy, please send us an email to support@kingspanshedstore.com.au or call us on 1300 247 235.